Client Information

What You Can Expect from Wild Hoof Equine

Appointments and Scheduling

  • Next appointment date provided at the end of each visit. (I handle all scheduling)
  • Text notifications 10-14 days prior with appointment time and appointment reminders evening before.
  • I am typically on time for appointments - I will notify you of any delays due to traffic or schedule changes.


At the appointment

  • Written documentation of trim, observations, and recommendations.
  • Photo documentation to track progress.
  • Digital files available upon request.
  • Discussion of your horse's comfort and any concerns.


Professional Standards

  • Patient, kind, and safety-focused approach with all horses. 
  • Trainer referrals available if needed
  • Collaboration with your horse's care team. Referrals available should additional support be needed.
  • Available between visits for questions or photo consultations.



What is Appreciated from Clients:

Scheduling

  • Maintaining an appropriate trim cycle length is very important for optimal hoof health. Trims are scheduled every 4-5 weeks in summer, and 5-6 weeks in winter for optimal hoof health. Rehab cases may need more frequent care. My schedule is planned in advance, so please maintain our agreed appointment times


At the appointment, please have your horse:

  • Clean, and dry (essential for shoeing)
  • ready at the scheduled time
  • for multiple horses, please have the next one prepared as I finish
  • During the summer months, fans and fly spray is greatly appreciated!
  • Owner presence is required for initial appointments. For ongoing care without owner attendance, horses must be:
  • Well-behaved
  • Safely stalled (field catch service is not available)
  • Ready for their appointment
  • I welcome text updates when owners can't attend.


Facility

  • Please have DRY shelter, with hard ground (preferably concrete/mats) for me to work.


Communication

  • Text messages are preferred for routine communication. Calls can be scheduled for complex discussions. Responses may be delayed as I work solo. Emergency cases should contact their vet directly. No client communications after 7pm or on Sundays.


Behavior

  • Safety is paramount. Please ensure that your horse is safe for me to successfully work on. Trims typically take 20 minutes, depending on the complexity of the case. Please ensure your horse is able to stand quietly and respectfully during that time. When I come for an appointment, please note that I charge my full rate whether I trim all four feet or I am unable to trim any feet on an animal. I am patient and will try my best to work with your horse but will discontinue if I feel unsafe.


Compensation

  • Please note that payment is due at the time of service.
  • I accept electronic payment (zelle or venmo), check, and cash.